Complaints & Content Removal Policy
Introduction
Our website is committed to maintaining a safe and respectful environment for all users. We take complaints regarding our content seriously and have established the following policy to address any concerns that may arise.
Grounds for Complaints
Users may submit complaints for the following reasons:
- Infringes my rights or other legal concern
- Copyright concern
- Potentially features a minor
- Violent or harmful acts
- Hateful or inflammatory content
- Spam or misleading content
- Otherwise inappropriate or objectionable content
Submission Process
To file a complaint, users must complete the Content Report Form, which requires the following information:
- The URL of the content in question
- A description of the complaint
- (Optional) User's email address for feedback
- (Optional) Additional comments
Review Process
All complaints are reviewed within 2 business days. If additional information is required, we may contact the user via the provided email address.
Appeals Process
If a user is not satisfied with the resolution of their complaint, they may submit an appeal within 7 calendar days. Appeals are reviewed by senior managers and will be addressed within 10 business days.
Standard Provisions
- Confidentiality: All complaints are handled confidentially. We do not disclose the identity of the complainant except as required by law.
- No Retaliation: Users are protected from retaliation for submitting complaints in good faith.
- Misuse of the Complaint System: Any abuse of the complaint system, including false reports, may result in appropriate action, including suspension or termination of user accounts.
- Legal Rights: This policy does not limit any legal rights or remedies that users may have.
We are dedicated to promptly addressing all complaints to ensure our platform remains respectful and compliant with all applicable laws and regulations.